Privacy Policy
1. Information We Collect
We may collect the following personal information:
Account & Contact Information: name, email, phone number, shipping/billing address.
Order & Transaction Information: order details, payment information (we do not store full credit card numbers), purchase history.
Technical & Usage Information: IP address, browser type, device information, website usage, cookies.
Customer Support: emails, messages, warranty or RMA requests.
Marketing Preferences: newsletter subscriptions and communication preferences.
2. How We Use Your Information
We use your personal information to:
Process and deliver orders, payments, returns, and warranties.
Manage your account and provide support.
Send transactional emails about orders and accounts.
Improve our website, products, and services.
Send marketing communications (if you opted in).
Comply with legal obligations and protect our rights.
3. Cookies & Tracking
We use cookies and similar technologies to:
Remember your preferences.
Measure and improve website performance.
Deliver personalized marketing (with consent where required).
4. Data Retention
We keep your data only as long as necessary for:
Order processing and support.
Legal compliance.
Business operations.
Afterward, your data is securely deleted or anonymized.
5. Security
We use administrative, technical, and physical measures to protect your data. No system is 100% secure; if a breach occurs, we will notify affected users according to legal requirements.
Shenzhen Lianli Liquid Cooling Technology Co., Ltd
E-mail: sales@lianliai.com
Tel：+86-18002936305
Headquarters Address: 12th Floor, Chaopinsan Technology Building, No.18 Gaoke Avenue, Longgang District, Shenzhen City, Guangdong Province, China
Factory Address: Unit 101, Building 15 (Ersha Shenlian), No. 6 Baolong Avenue, Baolong Community, Baolong Subdistrict, Longgang District
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